![]() IT Professionals: Understand the business side of the technologies they manage or develop, with the increasing role of digital tools in CRM. Product Managers: Acquire tools and techniques for customer segmentation and data analysis to better meet customer needs. Business Analysts: Benefit from the focus on data-driven insights and learn how to use data in creating effective CRM strategies. CRM Specialists and Managers: Stay updated with the latest trends and technologies, while gaining fresh perspectives and innovative strategies in CRM. Business Owners and Entrepreneurs: Understand how to use CRM to create customer-centric strategies, enhance relationships, and utilize data-driven insights. ![]() Customer Service Representatives: Gain strategies to understand and manage customer expectations, leading to increased customer satisfaction. Sales and Marketing Professionals: Learn to apply CRM principles to improve sales and marketing efforts, foster customer loyalty, and drive business growth. The target audience for this program/course includes: ![]() Real-world case studies and problem-solving exercises are introduced in the Intermediate and Advanced stages to simulate real CRM challenges. The course is designed in three stages, each building upon the previous one, and includes self-paced learning with pre-recorded video lectures, exercises, and interactive quizzes. Customer Relationship Management (CRM) is a comprehensive course that explores various aspects of CRM, from data-driven strategies to customer segmentation and loyalty programs. ![]()
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